Track SLA Response Time in Business Days

Customer SLAs often specify response in "business days" — calculate exactly when a 5-business-day deadline lands.

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Start date

End date

Include Saturday as a working day (some regions / hospitality / retail)

Holidays to exclude (one per line or comma-separated, format YYYY-MM-DD)

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Working days

Total days

Weekend days

Holidays hit

SLA Tracking tips

⏰

For "respond within 3 business days" SLAs, calculate the target date including weekends and holidays.

💡

Use the "add days to date" mode: start from ticket open date, add the SLA business days, get the deadline.

🎯

For client-facing SLAs, communicate the calculated deadline date — clearer than "we'll respond in X days".

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