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Track SLA Response Time in Business Days

Customer SLAs often specify response in "business days" — calculate exactly when a 5-business-day deadline lands.

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0 holidays configured

Working days

23

31
Total days
8
Weekend days
0
Holidays hit

SLA Tracking tips

For "respond within 3 business days" SLAs, calculate the target date including weekends and holidays.

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Use the "add days to date" mode: start from ticket open date, add the SLA business days, get the deadline.

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For client-facing SLAs, communicate the calculated deadline date — clearer than "we'll respond in X days".

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